FAQ

• Routine maintenance is fully handled remotely, with no on-site visits needed.If an on-site visit is genuinely required (physical lines or hardware replacement), each visit HK$380will be quoted in advance and arranged only with customer approval.
• On-site visits in Hong Kong typically cost HK$800-2,500. Most customers do not need them—connection is straightforward.

• Our model saves you money without compromising service quality.Traditional External Adjudication requires an on-site engineer every time, resulting in high labour costs.
• AIIT teaches you how to connect, after which AI + remote engineers take over. There are also four subscription products.Limited-time offer · 50% Off。

• You don't need to know. We'll teach you.With diagrams and short videos, you basically just plug in the socket, connect two cables, plug in the power adapter, and you're done.
• You can receive WhatsApp voice guidance during setup, with no need to arrange a separate on-site visit. If the first connection attempt is unsuccessful, you can retry free of charge until it works.

• Top-up model Top up in advance, then enjoy monthly automatic Deductions, with no monthly transfers and no unexpected bills.
• A minimum of six months’ fees must be prepaid upfront (at least 10 IPs, i.e. at least HK$1,800). Usage is charged thereafter.

We do not decide whether to accept a customer based solely on the number of IPs; actual usage must be assessed first.

• Each employee uses approximately 3 IPs（a smartwatch、a mobile phone、a computerone of each)
• Too few IPs will IP conflicts and insufficient addresses for allocation
• the system will crash and become unusable
• also veryinconvenient
• so you need toleave more headroom
• Please email info@aiit.com.hk discuss in detail

Each employee uses approximately 3 IPs（a smartwatch、a mobile phone、a computerone each).

• Too few IPs can cause IP conflicts and insufficient addresses for allocation
• the system will crash and become unusable, which is also goodinconvenient
• Therefore, we recommendleave more headroom
• Please email info@aiit.com.hk discuss in detail

We do not decide whether to accept a customer based solely on the number of IPs; actual usage must be assessed first.

• Each employee uses approximately 3 IPs(one each for a smartwatch, mobile phone, and computer)
• Too few IPs will IP conflicts and insufficient addresses for allocation
• the system will crash and become unusable, which is also goodinconvenient
• so you need toleave more headroom
• Please email info@aiit.com.hk discuss in detail

Our plans start at Starting from 10 IP（An endpoint is an IP—the same thing), based on Fixed IP Billing is based on the number of IPs in the plan; the actual number is inBefore deploymentWe will confirm with you.

• Unused balance will not expire — We will convert the balance into a service extension, so you will lose nothing or incur any additional charges.

• AI FlowRouter：Original price HK$2 / endpoint / day, after discount HK$1 / endpoint / dayStarting from 10 endpoints, HK$30 / endpoint per month.
• 7. Enterprise Email：Original price: HK$2 / unit / day, after discount HK$1 / unit / day。
• 9. AI WhatsApp Intelligent Customer Service：Original price: HK$2 / day, from Starting from HK$1 / day, including 1,000 AI responses per month.
• AI Internal Knowledge Base：Original price: HK$4 / day, from Starting from HK$2 / dayFirst 500 documents.
• All four areLimited-time offer · 50% OffFor reference, typical Managed Hosting services in Hong Kong start at HK$855 per user per month, while our 10-endpoint plan costs only HK$300.
• Prepaid plans are charged monthly, with a minimum initial deposit of six months’ fees. On-site service is HK$380 / visit. WhatsApp overage message fees and domain fees are not eligible for discounts.
• Other solutions (AI membership systems, IT cloud hosting, IT system backup, AI websites, AI Smart WiFi optimization, and AI system protection) are quoted based on your company’s capacity, data volume, and system complexity.

The main solution is AI FlowRouterHK$1 / endpoint / day, starting from 10 endpoints. A Firewall Router is included free and centrally managed by AIIT. Other AI services (AI CS, AI Member System and corporate email) can be added to the same plan at any time.

It is anything in your company that needs internet access: a computer, phone, register, or tablet. Each endpoint has its own IP address.

Yes. FlowRouter itself is a complete solution (Firewall Router + 24/7 AI monitoring + remote maintenance). Other services are available as needed.

No. Same solution, same invoice, same team.

Customers can sign up, sign in, view plans, check balances, and view records—all in one dashboard. The AIIT Member System is already operational; ask us for pricing.

Besides the above, ask us about AI websites, Member System design, and more AI solutions. Just tell us what you want to achieve, and we'll help you develop a plan.

HK$1 / endpoint / day, starting from 10 endpoints. The 10-endpoint plan costs HK$300 per month and includes a Firewall Router. Market managed firewalls start at HK$800 (self-purchased equipment + approximately 12 months).

Leave us an email info@aiit.com.hk Tell us what you need, and we'll quote you.

Original price: HK$2 / unit / day，Limited-time offer · 50% Off, after discount HK$1 / unit / day。

• Use your company's domain email address, e.g. yourname@yourcompany.hk。
• Supports Outlook / Apple Mail / sending and receiving on mobile (IMAP / POP / ActiveSync).
• We'll configure SPF / DKIM / DMARC, reducing the chance of your company's emails landing in customers' spam folders.
• Includes domain DNS setup; domain fees are charged at cost, billed separately, and not eligible for discounts.
• Managed by us day to day AI manages it for you—you don’t have to.It’s not that email itself has AI.

Original price: HK$2 / day，Limited-time offer · 50% Off, from Starting from HK$1 / day。

• Connect your company’s WhatsApp and reply to customers instantly 24/7 in Cantonese, English or Mandarin.
• Only answers based on information provided by your company and won’t make anything up. If it can’t answer, it will hand off to a human and leave contact details.
• Includes per month 1,000 AI replies。
• Excess usage HK$0.25 / replyAutomatically deducted from stored value; this charge is not eligible for discounts.
• Messages from your customers are always free.Marketing broadcasts are charged separately.
• What you're asking about on this website is exactly what this system does.

Original price: HK$4 / day，Limited-time offer · 50% Off, from Starting from HK$2 / day。

• Turn your company's SOPs, product materials, and internal documents into an AI you can query instantly.
• Includes the first 500 documents。
• New employees don't need to ask anyone, and old documents can be found instantly.
• Control which departments can view which documents.
• Data confidentiality arrangements can be discussed in detail to meet your requirements.

AI FlowRouter and corporate email have public prices with fixed unit rates that will not change. AI WhatsApp customer service starts at HK$1 / day (including 1,000 AI replies per month), AI internal knowledge base starts at HK$2 / day (first 500 documents), AI Member System starts at HK$3 / day (HK$90 per month), IT cloud Managed Hosting starts at HK$150 / month, IT system backup starts at HK$99 / month, and advanced AI system protection starts at HK$60 / month. AI Smart WiFi optimization and AI website pricing depend on the site and requirements. Send us an email. info@aiit.com.hk, and we'll give you an actual quote.

AI FlowRouter and corporate email have fixed unit rates. For AI WhatsApp customer service, internal knowledge base, Member System, cloud Managed Hosting, backup and advanced system protection, prices marked “starting from” are minimum entry prices. If your usage falls within the minimum package range, that is what you will pay. If you need additional capacity, we will explain in advance what affects the price and provide an actual quote. We will not let you find out after the fact that the listed price is not the real price.

Starting from HK$3 / day (HK$90 per month), including a single member database, member sign-up and sign-in, balance enquiries, service plan management, and a basic member portal. The AIIT member system is already running, with sign-up, sign-in, balance, and service plans all ready. For multiple sites, multiple brands, POS / CRM integration, or a custom member journey, we will provide an actual quote. Leave us an email info@aiit.com.hk。

Simply tell us three things: ① Roughly how many people / endpoints does your company have? ② Which services do you need? ③ Approximately how many AI customer service replies are needed per month? Once we receive this, we'll provide an actual quote, so you don't need to estimate.

“Starting from” means this is the minimum entry price, not a fixed price. The unit prices for AI FlowRouter and business email are fixed and will not change. The actual charges for other services (AI WhatsApp customer service, internal knowledge base, member system, cloud managed hosting, backup, advanced system protection) depend on your company’s capacity, data volume, and system complexity—for example, customer service is charged by the number of replies, the knowledge base by the number of documents, and the member system by the number of members and integrated systems. We will explain what is included and the charges upfront, so there will be no surprises when payment is due. Leave us an email info@aiit.com.hk, and we'll give you an actual quote.

• All four subscription products already offerLimited-time offer · 50% Offdiscounts, with the original and discounted prices shown on the page.
• On-site service is HK$380 / visit, while excess WhatsApp message fees and domain fees are actual costsand are not eligible for discounts.。
• We use AI 24/7 monitoring and remote maintenance to reduce on-site visits without compromising service quality.

• Monthly billingBusiness contractsNo free trial.
• Our technical team will continue providing support after the contract is signed.

• AI FlowRouter — Each endpoint is $1 per day, starting from 10. A firewall router is included free of charge and centrally managed by AIIT. AI learning uses your normal usage volume, reducing false positives. Technical logs are turned into easy-to-understand Cantonese reports.
• 9. AI WhatsApp Intelligent Customer Service — Instant 24/7 replies in three languages, based only on information provided by your company, with escalation to a human agent when needed.
• 1. AI Smart WiFi Optimization — The AI analyses coverage, interference and device usage, and recommends channel and AP placement. The scope of automatic adjustments depends on the device model.
• 3. AI System Protection — The AI analyses traffic anomalies, compares threat intelligence and produces security reports. Real-time blocking is handled by the firewall hardware.
• 7. Enterprise Email — The AI manages SPF, DKIM, DMARC and DNS, so you don't have to.
• AI Internal Knowledge Base — Instant answers to company SOPs, product information and internal documents, with permissions configurable by department.
• AI Member System — Manage customer sign-ups, sign-ins, plans, balances and records in one dashboard. Already in operation? Ask us for pricing.

No extra charge. The Firewall Router is free and is already included in the AI FlowRouter Plans (each endpoint is $1 per day, starting from 10, with 10 plans for HK$300 per month). Other hardware, such as switches and wireless APs, will be quoted separately according to your actual requirements.

Only consider it if you know how to configure it and have someone to maintain it. This service focuses on being “hands-off”: we provide 24/7 monitoring and remote support, with technical logs presented in easy-to-understand Cantonese reports. The hardware is free, saving you the cost of buying a device.

We handle issues remotely, so you don’t need to find a technician yourself. If an on-site visit is genuinely required, such as for physical lines or hardware replacement, the charge is HK$380 per visit. We’ll first explain what needs to be done and how much it will cost, and only make arrangements with your approval.

Simply this: all the firewalls at your company’s various locations are monitored and managed centrally by us.

• You don’t have to find a separate provider for each location or change the settings at each location yourself.
• One standard configuration means no site is left unprotected.
• We respond to anomalies as soon as we detect them, so you don't have to wait for an incident to find out.

Firewall hardware provides real-time blocking, while the AI explains what is happening — analysing traffic anomalies, comparing threat intelligence, and producing security reports. Please independently verify important figures and personal names.

We don't say “guarantee.” Our approach is 24/7 AI monitoring, immediate anomaly alerts, remote remediation, and a monthly report on your network health. You can monitor the status directly.

Live in 5-7 days. The hardware is shipped to your company for self-installation using diagrams or videos. If an on-site visit is genuinely required, it costs HK$380 per visit and will only be arranged after the details are confirmed with your agreement.

• 8. IT Cloud Managed Hosting — AI reviews cloud usage, identifies idle resources and potential cost savings; the savings may exceed the service fee.
• 10. IT System Backup — AI / Automated periodic restore testing and report generation to verify that backups can actually be restored, rather than discovering a problem only when restoration is needed.

• Yes. We monitor your company domain renewal, DNS settings, and HTTPS padlock, and remind you 30 / 14 / 7 daysbefore expiry.
• Late renewal incurs an additional admin fee, and both the website and corporate email will be suspended. Domain fees are charged at cost and are not eligible for discounts.
• The domain will always be registered under your own company name; we only manage it on your behalf.
• This is a value-added service, with configuration and quotation based on your actual needs. Send us an email info@aiit.com.hk and we’ll discuss the details with you.

• Yes. The system regularly checks your website externally and sends you an immediate WhatsApp notification if it goes down, even in the middle of the night, so you don’t have to wait for customers to tell you. A monthly uptime report is also provided.
• Monitoring alerts you when something breaks. Repairs are charged separately or included in the IT plan; they are not fully covered.
• This is a value-added service, with configuration and quotation based on your actual needs. Send us an email info@aiit.com.hk and we’ll discuss the details with you.

• Yes. Upload the meeting recording, and you’ll receive a verbatim Cantonese transcript, a summary, assigned responsibilities, and deadlines.
• AI-generated draft. Please verify important figures and names yourself.Recording processing and deletion arrangements can be clarified before the session.
• This is a value-added service, with configuration and quotation based on your actual needs. Send us an email info@aiit.com.hk and we’ll discuss the details with you.

• The free items areFirewall Router, already included in AI FlowRouter Included in the plan.
• Switches, wireless APs, or other additional hardware willBe configured and quoted separately according to your company’s actual requirements.。
• If your company is small and two lines are sufficient, you do not need to purchase any additional equipment—we will not push unnecessary hardware onto you.
• If you want us to estimate the required configuration and cabling based on your company’s headcount, leave us an email info@aiit.com.hk Contact us.

This audit service is not currently available, and we will not commit to services we cannot deliver. Current security-related services include 3. AI System Protection: AI-powered traffic anomaly analysis, threat intelligence comparison, and security reporting. Real-time blocking is handled by firewall hardware.

5-7 days to go live, with seamless switchover. A four-step process:

• 01 Architecture Audit — Teach you how to integrate it yourself.
• 02 Tailored Design — Configure the most cost-effective AI + IT solution based on your IP count and usage patterns.
• 03 Seamless Deployment — Bring the 24/7 intelligent system online with seamless switchover and hands-on guidance throughout.
• 04 Continuous AI Optimization — AI remote monitoring and daily maintenance, with engineers taking over remotely as needed—no daily on-site visits.

• 01 F&B · AI WhatsApp Customer Service — For restaurant groups with multiple branches, AI automatically handles common enquiries such as opening hours, reservations and takeaway delivery, while staff focus on dine-in customers and enquiries requiring human follow-up.
• 02 Finance · AI Smart WiFi + Firewall — Lawyers and accountants spend considerable time exchanging client documents; AI assistants handle document classification, search and initial summaries, while engineers focus on work that genuinely requires professional judgement.
• 03 Logistics · IT Cloud + AI Monitoring — Warehouses and branch factories are spread across different locations. AI monitors the network status of every site, automatically reports anomalies, and eliminates the need for engineers to inspect each location individually.

We don’t tell stories with unverified figures. But we can tell you what we’re delivering: AI WhatsApp customer service, an internal AI knowledge base, AI network / IP monitoring with a free Firewall Router, and business email — all operational.

You can first ask our AI customer service through this website — every question you’re asking now is answered by the same system we sell. To find out whether it suits your company, leave your email info@aiit.com.hk, and we’ll discuss your requirements in detail.

You don't have to adopt everything at once. Start with your biggest pain point — for example, use WhatsApp customer support if customers make many enquiries, and network monitoring and a firewall if your network is slow. Add each service as needed; everything is included in the same plan.

Estimated cost: monthly for a restaurant group with three branches HK$540(10 endpoint network firewalls HK$300 + WhatsApp customer support HK$30 + internal knowledge base HK$60 + 5 business email accounts HK$150).

We won't hard-sell. Switches, additional wireless APs and other hardware will be discussed based on your company's actual needs; if your company is small and two connections are sufficient, you won't need to purchase any additional equipment.

• Eric Ma 'The Network Sheriff' — Senior AI + IT Infrastructure Architect with over 10 years of experience across Hong Kong enterprise data centres, pinpointing any network bottleneck within 30 seconds.
• Wendy 'The Client Guardian' — Customer Support Manager who stops complaints before they escalate, responds quickly and follows up attentively.
• Karen 'The AI Whisperer' — Senior AI Systems Engineer who turns complex business processes into automated AI workflows, with a focus on LLM applications, RAG knowledge bases and automated workflows.
• Ivan 'The IT General' — Your IT systems command centre, handling cloud migration and backup while single-handedly fending off DDoS attacks and data breach crises.

• Ask directly in the website chat widget:Real-time AI responses, engineer office-hours follow-up。
• Email:info@aiit.com.hk, and our engineers will follow up during office hours.
• Service process in 3 steps: Needs consultation → Tailored solution → Implementation.