Privacy Policy and Personal Data Collection Statement
Last updated: 12 November 2026. This policy explains what data AIIT collects, how we use it, and what you can do.
1. Who we are
AIIT (brand name) is operated by getstart.com.hk website aiit.com.hk. For enquiries, email us directly info@aiit.com.hk。
2. What personal data we collect
- Information you provide voluntarily:Name, email address, WhatsApp/phone number (optional), and enquiry details.
- The content of your conversations with AI customer service:This includes your submitted questions and conversation history, and is used only when you need follow-up from a real person.
- Technical information automatically collected:The URL or source channel you came from (e.g., Google, Facebook, or a referral) and the pages you viewed.
- Account information (if you have signed up for the Member system):Account information, Service Plan, stored-value Balance, and transaction records.
Wewill notcollect sensitive personal information (e.g., ID numbers, financial accounts, or medical records), or sell your information to third parties.
3. Purpose of Data Collection
- Responding to your enquiries, providing quotations and following up
- Providing the services you purchase (AI customer service, membership systems, corporate email, web hosting, etc.)
- Processing payments, top-ups, deductions and issuing invoices
- Maintaining the operation of our website and AI customer service (including traffic statistics and error diagnostics)
- Complying with access, correction and deletion requests under Hong Kong’s Personal Data (Privacy) Ordinance
You will not be refused service for not providing data, but we may need certain information to answer some enquiries.
4. Cookies and Tracking Technologies
AIIT WebsiteNo advertising cookies, nor will third-party advertising trackers be placed on your device.
- Website traffic analytics:We use cookieless analytics tools that record only page views and referral channels without creating a personal profile.
- Source attribution (sessionStorage / localStorage):This remembers which channel you came from so we can identify effective sources. The data remains on your device and is not sent to third parties.
- Membership system:Cookies/sessions are required to maintain sign-in status and prevent duplicate submissions.
5. How long data is retained
- Query records and conversation logs:Retained for up to 24 months after the query is completed, then deleted or anonymised.
- Member and transaction records:Retained as required under Hong Kong’s Inland Revenue Ordinance and Companies Ordinance (generally for 7 years) for invoice issuance and tax reporting.
- Website traffic analytics:Retained in aggregated form that does not identify individuals.
6. How data is shared
We share the minimum data necessary with service providers only when required to deliver our services, such as payment processing (Payment Asia) and email/message delivery. These providers process the data only according to our instructions.
Unless required by law, necessary to protect life and property, or otherwise agreed by you, we will not share your personal data with third parties for direct marketing.
7. Your rights of access, correction and deletion
You may request access to, correction of or deletion of your personal data at any time, and may withdraw any previous consent by email. info@aiit.com.hk That’s all; we will respond within a reasonable time.
If you contact us on WhatsApp, simply say “delete my data”.
8. Data Security
Query forms, Member data and financial records are stored in a controlled server environment, and public pages can only access authorized data. Passwords are stored irreversibly, and the management interface requires a separate sign-in.
9. Policy Changes
When there are significant changes to this policy, we will update the “Last Updated” date above. For enquiries, please email us. info@aiit.com.hk。